Product Support Analyst

Product Support Analyst

Location: Chicago, IL

Duration: 6 moths CTH

Successful candidate will primarily provide LINUX support and some Windows OS support to include but not limited to:
The installation, configuration and supporting various systems and core services such as NFS, DHCP, LDAP, etc.
Install new / rebuild existing servers (both physical and virtual) and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
Configure / add new services as necessary.
Repair and recover from hardware or software failures.
Strong experience in RHEL 7/8 Linux administration, performance tuning and support experience
Strong experience with configuring Red Hat Satellite, Kickstart servers, Identity Management, licensing and subscription management
Experience with RedHat Ansible and Ansible Tower configuration management tool
Expertise in Ansible, CICD Pipeline, Shell scripting, PowerShell, DevSecOps/Agile
Work in Ansible Tower to configure job Templates, Workflow, Inventories, credentials and integrating splunk for monitoring
Familiarity with github for version control
Good networking understanding
Strong Shell scripting (bash/ksh, PERL, Python)
Ability to provision bare metal installs, configure, operate and maintain systems
Experience with ESXi including capacity planning, advanced diagnostics and troubleshooting, and performance management
Experience with VMware NetBackup implementation experience a plus
Experience with monitoring tools such as BMC Patrol, Tivoli Monitoring
Ability to plan and prioritize work and meet project deadlines
Must be self-motivated and work well with other groups
Excellent communication skills (oral and written), interpersonal, and organizational skills are required